Account access
Account creation, sign-in, email changes, or password resets.
Run My Pool support
HOW CAN WE HELP?
Start with the fastest self-service option, or email the platform owner directly. You do not need to be signed in to get help.
Direct supportsupport@runmypool.netPlease never send a password or payment-card number.
Choose a topic
Get to the right answer faster
Pool & picks
Joining a pool, entries, weekly picks, locks, autopicks, or results.
Billing
Plans, checkout, upgrades, payment confirmation, or receipts.
Technical issue
Errors, display problems, browser compatibility, or unexpected behavior.
What to include
Help us troubleshoot quickly
- Your account email address
- The pool name and entry name, when relevant
- What you were trying to do and the exact error shown
- Your device and browser, such as iPhone Safari or Chrome
Quick answers
Before you email
I cannot sign in. What should I do?
Use Forgot Password first. If no email arrives, check spam and then contact support with your account email.
I cannot join a private pool.
Private pools require the exact join password supplied by the pool commissioner. Pool passwords are ordinary text and are case-sensitive.
My weekly pick looks missing.
Open the pool’s My Entries page and check the current week. Include the pool and entry names if you contact support.
My payment is still confirming.
Stripe confirmation can take a short time. Review Profile & Billing, then email billing support if the plan is not active.